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Writer's pictureHealthwatch Hampshire

Workplan priorities for 2024-2025

We have updated our priorities for 2024 -2025.


As the independent consumer champion of health and social care services in Hampshire, we look into services and hear from the people who use them.


We would like to thank everyone who takes the time to complete our surveys which help us to decide what we will concentrate on over the next 12 month period.






Achieving our workplan elements 2024-25


  • Internal HWH activities

  • Healthwatch Hampshire (HWH) service

  • External engagement work

  • Project work

  • Additional project work



Our internal activities


Staff training

  • New staff induction on internal systems, inc Healthwatch England (HWE) training


Volunteers

  • New volunteer officer recruited

  • Recruitment campaigns and engagement for volunteers


Advisory Board

  • Recruitment of board members

  • Quarterly Advisory Board meetings in public

  • Advisory Board Members attending strategic level meetings to gather intel and push patient perspective


Subcontracts

  • Action Hampshire (engagement)

  • Royal Association for Deaf People (translation)



Healthwatch Hampshire Quality Assurance 


  • Fortnightly staff meetings

  • Feedback capture onto our database

  • Monthly data reporting to HWE 

  • Quarterly reporting to commissioners, Healthwatch service provider and Hants & IOW health system leaders

  • Internal quality assurance

  • Feedback on quality of our interactions

  • Scanning intel and publications for new trends, receive data from Action Hants and our engagement team

  • Revisiting project recommendations after 6 months to review take up by commissioners/providers

  • HWH Annual report published end of June 2024 and presented to Hants Care Governance Board


Project work


  • Youthwatch

  • Wheelchair project 

  • Healthwatch Hants vision refresh activity

  • Accessible Information Standard report follow up with 4x HW in Hants & IOW

  • Urgent and emergency care patient pathway project (Healthwatch Hants & Portsmouth)


Additional project work


  • Circle MSK Clinic engagement report recommendations follow up 

  • Frimley Park new hospital build  - early  engagement best practice advice



Key external engagement activities


  • Engagement with local groups

  • Online engagement 

  • Engagement with NHS and social care bodies 

  • Face to face engagement with public 

  • Engagement with local media

  • Project Fusion - mental health workstream engagement

  • Review of Hampshire Hospitals Trust website and critical care leaflet

  • Enter and View (volunteer activity)

  • Dentistry 

    • Follow up on Dentistry Summit 

    • Mystery shopping of find an NHS Dentist website 

  • Primary Care

    • Shaping of Hants & IOW primary care strategy 

    • Raising awareness of wider primary care support e.g. social prescribers


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