We have updated our priorities for 2024 -2025.
As the independent consumer champion of health and social care services in Hampshire, we look into services and hear from the people who use them.
We would like to thank everyone who takes the time to complete our surveys which help us to decide what we will concentrate on over the next 12 month period.
Achieving our workplan elements 2024-25
Internal HWH activities
Healthwatch Hampshire (HWH) service
External engagement work
Project work
Additional project work
Our internal activities
Staff training
New staff induction on internal systems, inc Healthwatch England (HWE) training
Volunteers
New volunteer officer recruited
Recruitment campaigns and engagement for volunteers
Advisory Board
Recruitment of board members
Quarterly Advisory Board meetings in public
Advisory Board Members attending strategic level meetings to gather intel and push patient perspective
Subcontracts
Action Hampshire (engagement)
Royal Association for Deaf People (translation)
Healthwatch Hampshire Quality Assurance
Fortnightly staff meetings
Feedback capture onto our database
Monthly data reporting to HWE
Quarterly reporting to commissioners, Healthwatch service provider and Hants & IOW health system leaders
Internal quality assurance
Feedback on quality of our interactions
Scanning intel and publications for new trends, receive data from Action Hants and our engagement team
Revisiting project recommendations after 6 months to review take up by commissioners/providers
HWH Annual report published end of June 2024 and presented to Hants Care Governance Board
Project work
Youthwatch
Wheelchair project
Healthwatch Hants vision refresh activity
Accessible Information Standard report follow up with 4x HW in Hants & IOW
Urgent and emergency care patient pathway project (Healthwatch Hants & Portsmouth)
Additional project work
Circle MSK Clinic engagement report recommendations follow up
Frimley Park new hospital build - early engagement best practice advice
Key external engagement activities
Engagement with local groups
Online engagement
Engagement with NHS and social care bodies
Face to face engagement with public
Engagement with local media
Project Fusion - mental health workstream engagement
Review of Hampshire Hospitals Trust website and critical care leaflet
Enter and View (volunteer activity)
Dentistry
Follow up on Dentistry Summit
Mystery shopping of find an NHS Dentist website
Primary Care
Shaping of Hants & IOW primary care strategy
Raising awareness of wider primary care support e.g. social prescribers
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