In March this year, Healthwatch Hampshire released our independent wheelchair service feedback report for Hampshire, IOW and Southampton. The provider, Ross Care, have published their response to our recommendations.
From July 2023 through to January 2024, we spoke to a wide range of people to hear about their experiences with the Hampshire Wheelchair Service as run by Ross Care. We worked with service users to co-produce a survey which asked people to comment on their recent experiences of assessments, adjustments, repairs, waiting times and communication.
We used the responses to this survey to complete a report with recommendations, and the service provider (Ross Care) has now responded.
We will be seeking clarification on some points and will provide an update in due course.
Comments