In March this year, Healthwatch Hampshire released our independent wheelchair service feedback report for Hampshire, IOW and Southampton. The Hampshire and Isle of Wight Integrated Care Board (ICB) have responded to the service user's questions we provided them.
From July 2023 through to January 2024, we spoke to a wide range of people to hear about their experiences with the Hampshire Wheelchair Service as run by Ross Care. We worked with service users to co-produce a survey which asked people to comment on their recent experiences of assessments, adjustments, repairs, waiting times and communication.
The questions we asked them were regarding:
Eligibility criteria
Commissioning: Trays
Timeframes (orders)
Timeframes (process)
Options for second opinion
Headrests
We have been advised that a full response to the recommendations we made in the report for the provider Ross Care will follow shortly.
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